Patient Support Assistant Needed In Canada

The role of a Patient Support Assistant is essential in enhancing patient flow, assisting with various unit needs, and offering compassionate service to patients, visitors, and medical staff. This position demands a high level of professionalism, excellent critical thinking, and sensitivity when interacting with individuals within the healthcare setting.

Education Requirements:

• Completion of a high school diploma or equivalent.

Preferred Experience:

• A minimum of 1 year of experience in a customer-facing role, especially with experience in public interactions, is advantageous.

Key Skills and Competencies:

• Self-motivated individual with a positive and proactive mindset.
• A collaborative team player who enjoys working in a supportive environment.
• Outstanding interpersonal and customer service abilities.
• Strong verbal and written communication skills.
• Effective in problem-solving and critical thinking.
• Capable of prioritizing various tasks and managing workload efficiently.
• Able to work both independently and within a team, with minimal supervision.
• Maintains strict confidentiality concerning patient and staff information.
• Willingness to work flexible hours, including weekends, evenings, and night shifts.
• Adherence to all health, safety, and patient safety protocols.
• Physical ability to push or pull wheeled equipment and transport movable carts.

Key Responsibilities:

• Deliver Exceptional Service: Provide high-quality support and assistance to patients, visitors, and staff, ensuring a welcoming and supportive environment.
• Engage Patients with AIDET Standards: Apply the AIDET approach (Acknowledge, Introduce, Duration, Explanation, Thank You) in every patient, visitor, or family interaction, fostering a positive and transparent experience.
• Professional Communication: Maintain respect and professionalism in all forms of communication, following RVH’s Code of Conduct and Privacy Pledge.
• Adherence to Protocols: Follow established practices and standards, including Infection Prevention and Control (IPAC) protocols, proper use of Personal Protective Equipment (PPE), and safe equipment handling.
• Patient Transport: Ensure the safe and efficient movement of patients using wheelchairs, stretchers, or beds, including those requiring oxygen tanks, intravenous pumps, or other medical devices.
• Assist with Wayfinding and Information: Provide clear directions and assistance to help patients and visitors navigate the hospital.
• Response to Transportation Requests: Quickly respond to requests for patient transport via stretchers or wheelchairs as dispatched by authorized staff.
• Patient Identification Confirmation: Verify patient identifiers for accuracy before performing any patient transport.
• Collaborate with Team RVH: Work closely with other RVH team members, including nursing, clerical, and logistics staff, to provide seamless patient care.

Why Choose a Career as a Patient Support Assistant?

This role is ideal for individuals with a passion for helping others, a drive for supporting healthcare operations, and a desire to make a positive impact on patients’ experiences. With opportunities to learn, grow, and develop skills in a dynamic hospital environment, a career as a Patient Support Assistant can be rewarding, impactful, and fulfilling.